Professional Journey

Work Experiences

Projects and Achievements

Card Shuffler - Customer Service Representative, Evolution Canada, New Westminster, BC

• Ensured timely card changes and shuffling on live tables

• Mentored newly hired shufflers, providing tips and feedback for efficiency

• Maintained a high level of shuffle quality, consistently meeting performance standards.

• Provided feedback on how to improve table assignments to ensure lower to no manual shuffles

Cashier - Guest Service Agent, Petro-Canada, Burnaby, BC

Key Skills

Social Media Marketing Manager (Remote), Audients Digital, Concord, ON

• Scheduled and created engaging social media posts using platforms such as Heropost.

• Collaborated with marketing departments to ensure consistent branding across all channels.

• Designed, created, and posted content including text, videos, and images for social media campaigns.

• Successfully collaborated with individuals across various time zones, overcoming the challenges to effectively communicate and establish a strong branding presence.

Technical Support Associate (Call Center), Concentrix, Quezon City, Metro Manila, Philippines

• Provided end-to-end resolution for customer concerns regarding accounts, subscriptions, billing, and technical issues.

• Documented call proceedings while studying customer accounts and delivering technical support.

• Analyzed technical issues and provided solutions tailored to customer needs.

• Maintained high customer satisfaction through effective problem-solving and communication skills.

• Effectively helped calm down upset customers and provided them with guidance on how their program functions.

Math Domabble:

Technical Skills

Customer Service Representative (Call Center), TELUS, Quezon City, Metro Manila, Philippines

• Handled a high volume of customer inquiries and resolved issues related to telecommunications services.

• Provided comprehensive support for billing, account management, and technical troubleshooting.

• Maintained detailed records of customer interactions and transactions for quality assurance.

• Achieved performance targets consistently, contributing to overall team success and customer satisfaction.

• Skillfully calmed down upset customers and provided clear guidance on their plans.

Early Learners Tutor, Kumon, New Westminster, BC

• Introduced young children to reading and basic math concepts through engaging and interactive lessons.

• Assessed students’ progress throughout tutoring sessions

• Provided feedback to students, used positive reinforcement techniques to encourage, motivate and build confidence in students

• Created a supportive and motivating learning environment to encourage academic growth.

• Due to my status as an international student, I was limited to part-time work during this period. While I greatly enjoyed tutoring the children at Kumon, the position offered only 6 hours per week. To better support myself and align with my work hour allowance, I sought a position that could provide closer to the 20 hours per week I was permitted to work.

Cashier (Hardware Store), Bluhend, Sorsogon City, Sorsogon, Philippines

• Processed customer transactions efficiently and accurately, ensuring a positive shopping experience.

• Provided excellent customer service by answering queries, resolving issues, and assisting with product selection.

• Manually scheduled appointments for deliveries, coordinating with customers and delivery teams to ensure timely and accurate deliveries.

• Managed inventories, including receiving and stocking merchandise, performing regular stock counts, and maintaining organized inventory records.

• Assisted in maintaining a clean and organized store environment, ensuring products were displayed attractively and accessibly.

Freelance Entrepreneur

• Explored various entrepreneurial ventures to generate income while processing documents for studying to Canada.

• Successfully managed an online resale business, specializing in thrifted clothing and accessories.

• Operated a small-scale food business, preparing and selling popular items such as fries, burgers, shakes, and traditional Filipino snacks.

• Provided document and photo printing services, including designing custom invitations and tarpaulins for events, demonstrating versatility and creativity.

• Developed strong customer service and marketing skills through direct interaction with clients and promotion of products and services.

On-The-Job Trainee, APO Production Unit, Inc., Quezon City, Metro Manila, Philippines

• Arranged and organized files, ensuring efficient document management and retrieval processes.

• Assisted in maintaining accurate records and documentation, contributing to overall office organization.

• Supported administrative tasks, including data entry and filing, to streamline office operations.

• Collaborated with team members to ensure compliance with company policies and procedures.

• Gained practical experience in office management and administrative functions, enhancing organizational and time-management skills.

Freelance Private Tutor, Sorsogon City, Sorsogon, Philippines

• Provided one-on-one tutoring for elementary to high school students in subjects including Math, English, and Science.

• Adapted teaching methods to suit individual student needs and learning styles, ensuring comprehensive understanding of material.

• Created engaging and enjoyable learning experiences to foster a positive attitude towards education.

• Assessed student progress and provided regular feedback to students and parents.

• Assisted with homework, exam preparation, and concept reinforcement, improving student performance and confidence.

• Developed strong relationships with students, encouraging open communication and a supportive learning environment.

• Created and presented a math game at a division and regional contest representing Rawis National High School of Sorsogon, Philippines in 2013.

Awards:

• Best Agent, EMEA at Concentrix (May 2020)

• Top 2 Learner Award for HP IPG Windows Wave 120, PST Training, Concentrix (July 2019)

• Consistently Part of Top Shuffle Quality, Evolution

Scholarship:

• Department of Science and Technology (DOST) Scholar, Philippines (April 2014 - October 2018)

• Proficient in Microsoft Office, Google Suite, various computer software

• Video Editing (Capcut, Moviemaker, Pro-Show, FilmoraGo)

• Photo Editing (Canva, Adobe Photoshop)

• Troubleshoot printer (HP)

• Completed Hootsuite Training Course

Customer Service

• Over 3 years of customer service experience

• More than a year in technical service position

Communication:

• Strong written and verbal communication skills in English and Tagalog

• Average of 9 at CELPIP General (July 01, 2024)

Organizational Skills:

• Excellent time management and multitasking abilities

• Organized and detail-oriented

Education

Acsenda School of Management, Vancouver, BC

Bachelor of Business Administration

Major in Marketing Management

April 2022—July 2025

Bicol University College of Science , Legazpi City, Albay, Philippines

Bachelor of Science in Computer Science

June 2014—October 2018

Proficiency

Microsoft Office

Google Suites

• 365

• Word

• Excel

• Powerpoint

• Publisher

• Teams

• Forms

• Calendar, etc.

• Drive

• Calendar

• Sheets

• Docs

• Slides

• Classroom

• Forms, etc.

Editing Software

• Canva

• Capcut

• FilmoraGo

• ProShow

• Moviemaker

Social Media Manager

• Hootsuite

• Buffer

• Heropost

Slack

Hostinger

• Processed customer transactions accurately and efficiently, ensuring a positive customer experience.

• Responded quickly to customer inquiries and resolved issues to maintain high satisfaction levels.

• Trained new agents on POS system operations, including Uber and Skip accounts, and lottery till.

• Maintained a clean and organized store environment, ensuring product displays were attractive and accessible.

• Meticulously crafted a step-by-step checklist for opening and closing procedures, which has been embraced by my colleagues and continues to be a valuable tool.

Other Experiences

School, work, church, and volunteer experiences